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Cleaning Sink

Service Agreement
&
Policies

Below, you'll find our service agreement and policies for our residential home cleaning services. These policies work to protect both you as a client and our employees of Cleaning With Meaning, LLC.  By enlisting services, you are agreeing to the terms of these policies. 

Payment

All payments must be received before the start of the service. Payment must be received through one of our approved payment options: Venmo (CWMHudson - Last 4 digits 5299) or Credit/Debit Card. Client priority list for the upcoming cleaning should be communicated no later than 12 hours before cleaning. Any a la carte cleaning items communicated after this period might not be completed if appointment time is not sufficient. Failure to pay balance will result in cancellation of services until balance is paid in full.

Cleaning With Meaning reserves the right to adjust prices as necessary. Clients will receive a seven (7) day notice that price is changed.

 

Cancellations/Rescheduling

Please understand how last minute cancellations are damaging to a small business like ours. Our employees rely on a consistent schedule and hours to support themselves and their families. 

 

In the event that the client needs to cancel or reschedule a cleaning appointment, forty-eight (48) hours notice to Cleaning with Meaning LLC is required. Notice may be given by email, SMS (text), or phone. Should the client fail to give forty-eight (48) hours notice, the client may be required to pay $50 for the first incident. For the second and thereafter incidents, we may require 50% of the most recent quoted price of the clean.

If the cleaner(s) are unable to enter the home, whether it is because they are locked out, turned away, or any other circumstances, you will be charged the full amount of your cleaning. If the cleaner(s) are locked out and have to wait for someone to unlock the door, we will charge $10 per cleaner for every 15 minutes they are waiting. Under no circumstances will our staff wait more than 30 minutes. If your cleaner(s) is unable to access your home safely in severe weather conditions, whether it is from lack of plowing, salting, or removing hazardous debris, we may charge you for the entirety of the appointment. 

 

If the cleaner(s) is already on site and a power failure occurs, a plumbing issue arises, or other home emergencies that affect the cleaning, we will not be held liable to return to complete the work or reduce our cleaning fee. Depending on the circumstances, you may be charged up to 100% of the cleaning total.

Canceling or rescheduling more than three (3) consecutive cleanings or more than five (5) total scheduled cleanings in a calendar year, without prior approval of Cleaning with Meaning LLC, Cleaning with Meaning LLC may decide to temporarily or permanently end services with the client.

 

We understand that illness happens within your home. We ask that we are informed as soon as symptoms arise in order to give us as much notice as possible. We will take each situation on a case by case basis and will be up to the discretion of Cleaning with Meaning LLC to determine the cancellation fees. 

 

By booking or continuing service with us, you are acknowledging and agreeing that you will comply with this policy. We will take each situation into consideration and may choose to reduce or waive fees. 

 

Right to Refusal

Cleaning With Meaning, LLC. and its employees reserve the right to refuse service to anyone at any time. In cases of refusal to serve, if payment has already been made, a refund to the original payment method will be processed. Refunds can take up to seven (7) to ten (10) business days to complete.

 

Complaints/Incomplete Cleaning

We always want you to be 100% satisfied with your cleaning! Any complaints or missed cleaning items need to be brought to the attention of the owner or administrative staff within 24 hours of appointment. We will investigate complaints, and valid items will be corrected within 48 hours, or another solution will be implemented. After 24 hours, any complaints will be noted on your account to ensure it does not happen again.

Safety

Cleaning With Meaning, LLC. and its employees, as well as their clients, reserve the right to feel safe and comfortable at all times. If an employee feels that there are hazardous materials or unsafe conditions, they reserve the right to discontinue service until the hazards or unsafe conditions have been remedied. We ask that you have driveways, walkways, etc. clear and free for our employees to safely enter your home.

Respect

Our staff, including the owner and administrative staff, reserve the right to cancel or discontinue service to a client who has been rude or disrespectful, either in writing or verbally. If a client is found to be rude or disrespectful to any member of staff, their service may be discontinued.

At the same time, clients also reserve the right to be respected, and our staff will always treat you, the client, with the utmost respect. 

 

Liability

Due to insurance liability, Cleaning With Meaning, LLC. And its employees do not move furniture,  or clean/dust antiques or knick-knacks, . Requests to complete any of these tasks will be denied.

 

Covid

If anyone living in the service address contracts Covid, your appointment will be rescheduled, at minimum to ten (10) or more days from symptoms began. It is the responsibility of the client to alert Cleaning With Meaning, through phone, email or direct message that a member of the residence has contracted Covid.

 

Stains, Age, Etc.

Cleaning With Meaning, LLC. And its employees will always do their best to get your home as clean as possible. However, due to staining, age of home or other factors, some surfaces, baths/showers and appliances may still retain staining even after cleaning.

Pets

We at Cleaning With Meaning love pets, but require clients to list any and all pets at time of booking. This includes, but is not limited to, Dogs, cats, snakes, birds, reptiles, chickens, pigs. We ask that pets are friendly, and if pets are not friendly or aggressive, that they be placed elsewhere for the entirety of the length of service.

 

Present Clients

Clients are allowed and encouraged to be at home during the time of service. We request that new clients list who will be at the residence for the first appointment for the safety of our employees. If clients cannot or will not be home at time of service, we ask that you explain the procedure for entering your home. We are not responsible for services missed due to inability to enter the home at the fault of the client.

 

Room to Work

We at Cleaning With Meaning will always work hard to get your home sparkling clean. We do ask that you, and members of your household, give us the physical room to complete your service. This includes physical space given by clients, their children and pets.

 

Cleaning Supplies

Our cleaners bring their own supplies to your home, so it is not necessary for you to provide any.

However, if you would like us to use your personal cleaning supplies, we ask that you provide supplies that do not contain  pure bleach for the safety of our cleaners and that you place the supplies in an easy to access location, such as the kitchen counter. The products we use include, but are not limited to: Pine Sol, Pledge, Sprayway, Scrubbing Bubbles, Lysol, Weiman Stainless Steel Cleaner, Easy Off Oven Cleaner, and Barkeeper’s Friend. If there is a product that you prefer we not use, we ask you to supply a reasonable replacement for your home.

We will no longer be using any personal floor cleaners due to the increased time, stress and wear and tear on our supplies that floor cleaners besides Pine Sol creates. We apologize for the inconvenience. 

 

Household Items & Furniture

Due to liability and safety issues, our cleaners do not move or lift furniture. If there is an area that you would like clean that is obstructed by furniture, we ask that you move the furniture yourself before cleaning begins.

Household items left out will have cleaning done around them, unless tidying is listed in your appointment priorities or chosen tasks. We do not handle or clean breakable items like knick knacks or vases.

 

Hazardous Materials

For safety reasons, clean up of bodily fluids including, but not limited to; fecal matter, urine and blood needs to be taken care of ahead of your clean. If your cleaners have to clean up bodily fluids, a $25.00 hazardous waste fee will be incurred.

In the same vein, any hazardous or toxic materials or chemicals that end up needing to be cleaned by our staff will incur a $25.00 hazardous waste fee.

Staff are not required to clean up hazardous wastes, and will only be cleaned at the cleaner’s discretion.

 

By enlisting services with Cleaning With Meaning, LLC., you are agreeing to these policies as they are written.

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